Frequently Asked
Questions
Everything you need to know about SprintUnity — from features and pricing to security and support.
Popular questions
SprintUnity is a Jira-native app that helps teams plan realistic sprints, monitor delivery, detect risks early, and continuously improve sprint outcomes using real Jira data.
Install SprintUnity directly from the Atlassian Marketplace onto your Jira Cloud site. There's no separate server or account to manage — it runs inside Jira.
SprintUnity can be installed and tried directly from its Atlassian Marketplace listing, where current trial terms are shown.
SprintUnity is built for Jira Cloud.
Sprint Intelligence brings together sprint health score, risk indicators and trend data in one dashboard, so you can see how a sprint is doing at a glance.
Yes. Teams & Members in Setup lets you configure and manage multiple teams, each with its own capacity, roles and sprint data.
Role-Based Access lets admins define roles, grant permissions per user, and override access on a per-user basis.
Access is governed by the roles and permission grants configured in Role-Based Access — nothing is open by default beyond what a role allows.
Use Contact Support for help, or check Documentation and Guides first.
Getting Started
Installing apps from the Atlassian Marketplace requires Jira/Atlassian administrator permissions, the same as for any other Jira Cloud app.
Start in Setup — configure Teams & Members, Roles & Permissions, Story Point Mapping, Sprint Capacity, Issue DOR and General Settings — then open Sprint Vote to plan your first sprint.
All of it lives under Setup — it's the starting point for every other part of SprintUnity.
Features
Lets the team estimate story points and dev/QA hours together, checks the result against sprint capacity, and shows a clear consensus before commitment.
Calculates how much work a team can realistically commit to a sprint based on team availability, holidays and leave.
A configurable readiness checklist that flags whether a story is actually ready to be pulled into a sprint.
Surfaces delivery, capacity, quality and dependency risk for the active sprint so issues are caught early.
Puts two or more sprints side by side with an executive summary, sprint health radar and trend indicators.
Assesses individual and team contribution across sprints, including Contribution Statistics and a Contribution Matrix.
Tracks dev and QA hours against each issue, feeding directly back into sprint capacity calculations.
Multiple report types — custom, executive summary, team evaluation, contribution analysis and contribution matrix — with multi-format export.
A contextual AI assistant docked on every panel that answers questions about the page you're viewing.
A one-click, deterministic explanation of the panel you're on — no prompt needed.
Configurable roles, permission grants and per-user overrides, with a full activity trail.
A sprint health view that brings together score, risk and trend data in one dashboard.
Pricing & Plans
Pricing is based on your Jira site tier, shown on the Atlassian Marketplace listing before you install.
Yes — plans are managed the same way as any other Atlassian Marketplace app, directly from your Jira site's app management settings.
Reach out through Contact Sales and the team will work through your team size and sprint setup with you.
SprintUnity can be installed and tried directly from its Atlassian Marketplace listing, where current trial terms are shown.
Security & Trust
Determined by the roles and permission grants configured in Role-Based Access.
Yes — Role-Based Access keeps a full activity trail of permission changes.
SprintUnity runs inside Jira Cloud and works directly with your existing Jira project data. See the Security & Trust page for more on how access is controlled.
Yes — Role-Based Access includes suggested role templates you can start from and adjust.
Contact Support and it will be routed to the right team.
Role-Based Access lets admins define roles, grant permissions per user, and override access on a per-user basis.
Integrations
SprintUnity is built for Jira Cloud.
No — SprintUnity works directly with the Jira project data you already have; no separate integration setup is required.
No — it reads and works with your existing sprints, issues and story points inside Jira.
Roadmap and integration plans are shared through Release Notes.
Support
Documentation and Guides walk through Setup and every feature end to end; Video Tutorials cover the same ground visually.
Release Notes lists everything that ships.
Use the search bar above or Contact Support directly.
Yes — reach out through Contact Support with what you'd like to see.
Use Contact Support for help, or check Documentation and Guides first.
Ready to build better sprints?
Plan with capacity. Commit with confidence. Detect risks before they become delivery problems.